Frequently Asked Questions

At Louvro, we are committed to delivering timeless elegance and a seamless luxury experience. Below you’ll find answers to the most common questions about our pieces and services.

Orders & Shipping

When will I receive my order?

All Louvro orders are processed within 1–3 business days.

Estimated delivery times:

• USA & Europe: 5–10 business days
• UAE & GCC: 2–5 business days
• International: 7–14 business days

Once your order has shipped, you will receive a confirmation email with tracking details.

Delivery times may vary during peak seasons or holidays.

How much does shipping cost?

We are pleased to offer complimentary worldwide shipping on all Louvro orders.

There are no hidden charges at checkout — the price you see is the final price you pay.

Each piece is carefully packaged in our signature Louvro presentation box to ensure it arrives safely and beautifully.

Express shipping options may be available at checkout depending on your location.

Do you ship internationally?

Yes. Louvro ships worldwide.

Please note that international orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer.

Returns & Exchanges

What is your return policy?

We offer a 14-day return window from the date of delivery.

To qualify for a return:

• The item must be unworn and in original condition
• All original packaging must be included
• Proof of purchase is required

Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.

Are any purchases final sale?

Yes. The following items are final sale:

• Custom or personalized pieces
• Engraved jewelry
• Made-to-order designs
• Limited edition collections
• Clearance or promotional items

This policy ensures the exclusivity and quality control of every Louvro piece.

Product & Quality

Where are your pieces manufactured?

Louvro pieces are crafted by specialized jewelry manufacturers using premium materials and strict quality control standards.

Every piece undergoes inspection before shipment to ensure it meets our signature brilliance and finishing standards.

Do your pieces come with a warranty?

Yes. Every Louvro piece is protected under our Louvro Signature Lifetime Care Promise.

This includes coverage for manufacturing defects and lifetime access to our care guidance and inspection support.

For full details, please refer to our Lifetime Care page.

Will my jewelry tarnish or fade?

With proper care, Louvro jewelry is designed to maintain its beauty over time.

To preserve brilliance:

• Avoid exposure to harsh chemicals or perfumes
• Store your piece in its original box when not in use
• Clean gently with a soft cloth

For professional care recommendations, our team is always available to assist you.

Payments & Security

What payment methods do you accept?

We accept major credit and debit cards, as well as secure checkout methods available in your region.

All payments are processed through encrypted, secure payment gateways to ensure your information remains protected.

Is my payment information secure?

Yes. Louvro uses industry-standard SSL encryption and trusted payment providers to ensure your transaction is fully secure.

We do not store your payment details.

Need Assistance?

If you have any additional questions, our team is here to help.

Please contact us at:
support@louvro.co

We aim to respond within 24–48 business hours.